Refund policy

RETURN & REFUND POLICY

At STRYDR, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

ELIGIBILITY

You may request a return within 7 days of receiving your order, provided:

- The item is unused, unworn, and in its original condition
- All original tags and packaging are intact
- The product is not damaged due to misuse or negligence
- You have your order confirmation or receipt

NON-RETURNABLE ITEMS

The following items cannot be returned:

- Products that have been worn, washed, or altered
- Items without original tags or packaging
- Products marked as "Final Sale" or "Non-Returnable"

HOW TO REQUEST A RETURN

1. Contact us at hello@strydr.co or WhatsApp within 7 days of delivery
2. Include your order number and reason for the return
3. Share a photo of the product in its current condition
4. Our team will review and respond within 24 hours
5. Once approved, you will receive return shipping instructions

RETURN SHIPPING

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return reaches us safely. STRYDR is not responsible for items lost in return transit.

REFUND PROCESS

Once we receive and inspect the returned item:

- Refunds are processed within 3-5 business days
- Bank transfer orders will be refunded to the original bank account
- Cash on Delivery orders will be refunded via bank transfer (you will need to provide your bank details)
- You will receive an email confirmation once the refund has been processed

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a free replacement or full refund at no extra cost to you.

CONTACT US

For any questions about returns or refunds:
Email: hello@strydr.co
WhatsApp: +923458537650

This policy was last updated on 22/07/2026.